Managed IT Services for Monroe County Businesses & Surrounding Areas
From proactive network monitoring and enterprise security to cloud backup and help desk support, Level1PC is your complete outsourced IT department — at a predictable monthly cost.
Comprehensive IT Services for Your Business
Every service we offer is designed to minimize downtime, protect your data, and give your team the technology resources they need to succeed.
Managed IT Services (MSP)
Outsource your entire IT operation to us. We proactively monitor your infrastructure 24/7, apply security patches, manage updates, and resolve issues before they disrupt your operations — at a flat monthly rate.
- Remote monitoring & management (RMM)
- Patch management & software updates
- Help desk support via phone, email & remote
- Monthly performance & health reporting
- IT asset lifecycle management
Network Infrastructure Management
A fast, reliable network is the backbone of any modern business. We design, install, and maintain structured cabling, switches, routers, access points, and VLANs tailored to your specific building layout and workload.
- Structured cabling & rack installation
- Managed switches, routers & access points
- VLAN segmentation & QoS configuration
- Wireless coverage surveys & optimization
- Network documentation & diagrams
Network Security & Firewalls
Cyber threats are more sophisticated than ever. We deploy enterprise-grade firewall appliances, configure VPN tunnels for remote workers, and implement layered security policies to protect your sensitive data.
- Next-generation firewall deployment (pfSense, SonicWall, Unifi, Pi-Hole)
- Site-to-site and remote VPN configuration
- Intrusion detection & prevention (IDS/IPS)
- Email filtering & anti-spam solutions
- Regular security audits & vulnerability scanning
Cloud Backup & Disaster Recovery
Data loss can be catastrophic. Our backup solutions replicate your critical files, databases, and system images to secure off-site cloud storage — so you can recover in hours, not weeks, after ransomware or hardware failure.
- Automated daily incremental backups
- Encrypted cloud replication (AWS, Azure, or private)
- Bare-metal recovery for rapid system restoration
- RTO/RPO planning and documentation
- Monthly recovery test drills on request
Preventative Maintenance Plans
Prevention costs far less than a crisis. Our scheduled maintenance visits cover hardware diagnostics, driver and OS updates, disk health checks, and performance tuning to extend hardware life and prevent unplanned downtime.
- Remote maintenance or Quarterly on-site visits (optional)
- Hardware diagnostics (CPU, RAM, disk, temps, errors)
- OS and driver update management
- Antivirus/EDR deployment and monthly monitoring
- Priority response SLA for plan members
Dedicated Help Desk Support
Your employees deserve fast, knowledgeable support. Our technicians are reachable by phone, email, and remote session during business hours to resolve software glitches, printer issues, account lockouts, and more.
- Direct access to a local technician (no offshore call centers)
- Remote desktop support via Splashtop SOS Remote
- Ticketing system with transparent status call updates
- Same-day response for critical issues
- Employee onboarding & device provisioning
Flexible Plans for Every Business
Whether you need occasional break-fix support or a full managed service agreement, we have a plan that fits your team and budget.
Basic
Pay-as-you-go
- Hourly remote & on-site support
- No monthly commitment
- Standard response time 1–3 days
- Basic hardware diagnostics
- Standard rates apply
Residential Pro
Flat Monthly Rate
- Unlimited help desk support
- Proactive 24/7 firewall monitoring
- Monthly maintenance remote scans
- Priority same-day response
- Security patching included
- Monthly MS & AV updates
Business Pro
Custom Pricing
- Everything in Residential Pro
- On-site dedicated technician hours
- Proactive 24/7 firewall monitoring
- Full network design & management
- Disaster recovery planning
- Compliance documentation (HIPAA, etc.)
- AntiVirus included for all devices
- Virtual CIO consulting
Submit a Business Support Request
Fill out the form and a Level1PC technician will respond promptly. For critical issues, call us directly at (585) 632-3030.